After hundreds of complaints, ticket reseller viagogo is facing court for ripping off consumers with hidden fees and massive markups. Some consumers are satisfied with their experience with viagogo, while others are not. Email tickets, sometimes called etickets, are an ecofriendly alternative to traditional hard stock paper tickets. You can only get help from viagogo one way that we know of and that is by web. However any tickets you buy at viagogo can be sold by anyone. If you bought instant download etickets, they will be available to download and print from your purchases shortly after purchasing. If you see any errors in this information, be sure to let gethuman know. The worlds largest selection of tickets is now at your fingertips find the perfect tickets today with the viagogo app. I bought 4 full madness passes from viagogo i was naive, i didnt know secondary markets might be a problem beforehand. Difference between electronic and instant download on. Viagogo does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone.
Despite the word cancelled being plastered all over the official site, and the fact that viagogos terms state that they give refunds for cancelled events, they are refusing to do so, stating that the event is postponed it is not and that the tickets will remain valid for next years event they will, but hardly the point. Viagogo offering tickets to michelle obama at more than three times face value. Hundreds are complaining about viagogo selling tickets to events before tickets are even available. Im looking at purchasing tickets on viagogo but im worried its a scam i live in australia and the festival i want to go to is over in europe. Viagogo refuses to refund me and nedbank this far has done nothing it has been 4 hours and i dont even have a ticket from viagogo they took my money and dont provide the tickets i am disgusted i want my 5,500 refund this is criminal. Download viagogo tickets and enjoy it on your iphone, ipad, and ipod touch. The only catch is that viagogo will not process my payment until a week after the event the events in june. Both email delivery and instant download tickets are delivered via email in a pdf format and can be viewed using adobe reader. The most common issues with are around customer service, which is not as good as expected by some customers. Viagogo is one of the biggest ticket marketplaces in the world and has been operating for qu. Despite the word cancelled being plastered all over the official site, and the fact that viagogo s terms state that they give refunds for cancelled events, they are refusing to do so, stating that the event is postponed it is not and that the tickets will remain valid for next years event they will, but hardly the point. Im trying to get tickets to go to tomorrowland via viagogo. I purchased a couple of tickets in a quick situation the weeknd concert in nyc, a.
Viagogo is a third party provider, who clearly is in breach of many of the accc regulations for consumer protection. When your tickets are ready to download, you will receive an email from us with the link to download them. No the event has been cancelled but viagogo weasel out of given people their money back by saying that the event has been moved to 2021. Fc barcelona tickets viagogo barcelona message board. Original post by abbey2412 i have found some festival tickets for a festival that has been sold out for a while on here.
They are known for grossly overcharging by jacking up prices on limited tickets. It has a terrible track record and yet still continues to trade openly and blatantly while abuse consumers rights of receiving a refund for services not rendered. Google has said previously that it detailed policies designed to promote a safe and positive. Viagogo is a trusted site, i bought tickets to the game and i got the instant download, which was the easiest option as you dont need to rely on meeting someone or getting it posted to you.
Feb 21, 2017 viagogo and other similar sites have scammed hundereds if now thousands of people. Based on information from the viagogo customer support page, you may print your ticket either directly after you purchase it if it is an instant download eticket or as soon as it is ready to download. Needless to say, you all know where im going with this. Our experience advice on where to buy weve tried viagogo and its a legit website, but not always reliable. Search over 4,000,000 tickets to popular concert, sport, theatre and festival events in over 50 countries. Buyers are protected with mcafee secure, so that all transactions are protected. Prices are set by sellers and may be below or above face value. Just got the link to download the tickets last week. The best viagogo phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a viagogo rep, reminders when the call center opens, tips and shortcuts from other viagogo customers who called this number. Thus nedbank is supporting this fraud instead of mitigating the fraud by immediately stopping the payment. Stubhub also ranks 18th among concert tickets sites. I was left with no choice but to resell on viagogo because, even though i had paid for these tickets i would not physically receive them until closer to the event. Were the worlds largest secondary marketplace for tickets to live events.
So, while you are guaranteed to receive replacement tickets or your money back if anything goes wrong, bear in. After clicking on the link, you can view the tickets and print them or download and save them as a pdf. You get these gems as you gain rep from other members for making good contributions and giving helpful advice. I contacted viagogo to say hed made a mistake and he is 11 years old but they werent interested and wouldnt give a refund even though their own terms and conditions state that you have to be 18 to purchase tickets. If you are not able to buy tickets direct from the venue, you need to be extremely careful you do not get ripped off.
Should i get tickets for tomorrowland from viagogo. What are email delivery and instant download tickets. Viagogo guarantee if anything goes wrong, viagogo claims to help. Three major secondary ticketing sites stubhub, get me in and seatwave have formally committed to ensuring better information will be given about.
Electronic download tickets have a specific date by which the seller expects to get your tickets uploaded. Luckily, we found a safe ticket source at w 150% guarantee they also, have last minute tickets avaliable for. Dec 14, 2018 based on information from the viagogo customer support page, you may print your ticket either directly after you purchase it if it is an instant download eticket or as soon as it is ready to download. How to download your etickets when your seller has uploaded the tickets to the viagogo website you will receive an email from viagogo containing a link from which you can download your eticket. The company will send you an email with a link to use to download and print your ticket. We deliver to any country around the world, including yours. The worst part about what stubhub does is the partnerships with their over 120 venues in wh. Moneysavingexpert founder martin lewis has urged concertgoers not to buy tickets from the secondary ticketing website viagogo after it was threatened with court action by the competition watchdog.
You can track the status of your order in the purchases section. Each features a unique barcode that must be scanned for admittance to a venue or event. I have spoken to their customer service and confirmed they will be in touch soon to personalise the tickets i have purchased they reassured me everything is 100% and i will have no problem getting in, the customer service advisor said viagogo has a agreement with tomorrowland to allow the personalisation of the tickets. Feb 01, 2017 yes, viagogo is safe but do not be surprised if you pay a lot for your tickets. Many people make their choice according to what site is the cheapest, but that is often the wrong tactic and could cause you to end up with a counterfeit ticket. Dont buy tickets from viagogo a warning from martin. We had a good experience purchasing and receiving our tickets through viagogo. Buying from a secure ticket vendor is probably one of the most crucial factors whenever you buy a ticket to your favourite event. Before you think about buying tickets from these websites, make sure you know what youre in for. Download your tickets or have them delivered to your doortrack and manage your order at any timeenjoy the show youre backed by the viagogo ticket guaranteesearch for the tickets you want with a huge selection of concert, festival, theatre, and sports tickets.
The funny thing is all the tickets do not have names on them. If you are scammed, you cant get a refund, you cant contact them, you cant really do much its. Look for etickets and instant download tickets, these tickets will usually be delivered early on, in the more details on the tickets that are listed the better, look for row details, special notes these are good indications that the tickets are already in possession of the seller and are ready to be shipped. Viagogo and other similar sites have scammed hundereds if now thousands of people. Ticketmaster are giving the choice of a refund or for tickets for next years download festival, viagogo offer no refunds. Listings appear to breach law as londons o2 arena says buyers risk being turned away published.
If you are still determined to attend, you will need to find another source, such as dedicated ticket resale websites. Instant download means that your ticket is already ready for you to download within a few minutes of making your purchase. Tickets for the biggest concerts and sporting events usually sell out quickly. Yes, viagogo is safe but do not be surprised if you pay a lot for your tickets. If i choose etickets instant download because im in canada, am i gonna be able to have bracelets to enter the festival.
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